Design by XXX
Sprout social: global experiences
In 2019, I had been with Sprout Social for two years during which I had built a new product, Chatbot Builder, from the ground up in just sixth months and then spent the next year and a half maturing its capabilities to onboard, activate, and delight thousands of happy active users.
With the Chatbot Builder in a stable state, I broadened my focus beyond just my product area and started looking at the Sprout Social application as a whole. I began self-identifying cross-product inefficiencies which lead to my appointment as the Product Lead on a temporary ‘Cross-Cut’ team. That developed into a more formal opportunity to help establish a first-of-its-kind product team at Sprout—Global— that would be dedicated to creating platform-wide product frameworks and technical services to be used by all ~20 product teams..
Janet Manalad
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Arthur Davis
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