Features Overview

Sprout social: global experiences

By January of 2019, I had been with Sprout Social for two years. I spent sixth months of that time driving the development and launch of a new product, Chatbot Builder, from the ground up and then a year and a half maturing its capabilities to onboard, activate, and delight thousands of happy active users.

After two years on the Chatbot Builder, I broadened my focus from just my product area to Sprout Social’s application as a whole. I began self-identifying cross-product inefficiencies which lead to my appointment as Product Lead on a temporary ‘Cross-Cut’ team. My work on ‘Cross-Cut’ resulted in a formal opportunity to help establish a first-of-its-kind product team at Sprout—Global—which comprised of three cross-functional product teams all dedicated to creating platform-wide reusable product frameworks and technical services.

NIELSEN GLOBAL MEDIA

In November of 2019,

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